Origins Reviews

I tried their tinted moisturizer.
Coverage= NONE
Absorption to skin= NONE
Customer service = NONE
What’s humiliating is that it never absorbed into my skin. As a result, when I hugged my husband AFTEr 8 HOURS of wear it smeared all over his suit.
When I took my clothes off at the end of the night, it got all over my dress too.
My dry cleaner doesn’t think she can get it out as my dress and his shirt are white!
I may as well have been walking around with wet paint on my face all day!
Customer service is a bot that tries to get you to order more of this garbage.
If you plan to replace your wardrobe weekly, then I guess this product is for you!

Karen in the Westfarms (Farmington, CT) store is very knowledgeable and helpful. She makes sure that I know when my favorite products are on special and spends time with me to explain new products. I can't believe she was able to recognize me wearing a mask and a year after our last visit. Store is beautiful as well.

Love the products!
Had one delivery with a damaged bottle, I’ve sent more than one email explaining about the damaged goods but never had a response. It’s nearly 2 months ago now so I can safely say I am not going to get any type of support regarding the broken bottle. If you are reading this you know the cost of these products, too much money to throw down the drain which I feel I have ????

Ordered 4 items from the Origins’ website for my wife’s birthday. Order went through ok and received the order about a week later. All good.
Opened the box and only 1 of the 4 items was in the box. Phoned up the helpline and the person, albeit polite, was absolutely no help. She said ‘yeh sometimes the website and the stock levels don’t match up!’, and I should have received an email. That was the only explanation! Checked my email and nothing......
She said I would get refunded within 14 days! 14 days? I used PayPal! Are they sending me a check? If money can go out immediately, why can’t it come back immediately?
Anyway, I received the money back in my account, but it was only for 1 of the items. Money for 2 other items which they didn’t deliver (she said they were out of stock) hasn’t been refunded. Luckily I checked!
So, I went to call them at 17:30 on a Monday. Their helpline is closed, with a message saying their helpline closed at 18:00? It was 17:30.
So, I need to call them during the working day but before 17:30, when I should be working!
Just Terrible!!!
On a more positive note, I ordered the missing item, that my wife really wanted from Next and it arrived the next day!
Conclusion - be more like Next and less like Origins....sheesh!

I have been using Origins for more than 20 years. I love their products. I hate their online store and customer service. Do not order from them directly.
My last 3 orders directly from Origins has been worse than bad. The last order placed on 12/22/2020 still has not arrived. I just checked again, and UPS said they received an empty box to ship to me, and contacted Origins. Did I hear from them? No. It is 1/17/2021. I love their products but do not order from them directly. They have the worst customer service!!!!

Shockingly bad. I ordered item on 24th Dec. It still not appeared rang up it's out of stock and it's mid January. They have kept my money all this time. Asked for refund told will take 5 days. Don't use incompetent. They should have refunded me when out if stock. They said they would refund me spoke 15th Jan. Now 28th having to pursue via PayPal. Seriously bad customer service. I am annoyed. Another phone call refund still not processed. Said will process today. Update I got my refund

I ordered 3 products on 21/12, got a message saying order was being packed, my account was debited and suddenly now I get a message saying 2 of the products are not in stock, so I’ve received only 1 product. Customer service is too busy to respond. Why would you debit my card if you’re not sending the goods? This is unbelievably poor service from what touts itself as a reputable company. Silly of me to try and support the business, when it would have been simple enough for me to walk to Boots and pick them up! I’m still waiting for a response from Origins - based on all the latest comments on here, this seems to be a scam!

I had been a loyal customer since 2017. I go to a store in South Lake, Texas. This year due to Covid, the store was closed for some time and I avoided going to store n had been working from home. With all this I could not order products online too. There had been so much going on with Covid, that everything else took a second place. The points I had accumulated for the last 3 years was close to 20,000 points. I tried to log into my account today and order some products online. I was told my points expired on November 29, 2020. I tried to explain to the customer service rep and to her supervisor. They had been extremely rude n blatantly refused to even listen to me. The attitude they gave is like if you want, you can purchase them otherwise free to go. I understand they have some policy of points expiration but I was not aware of the policy. I signed up in the store. They only talked about points accumulate and can order some thing big when I have more points and every dollar I spend in the store, I will be rewarded with loyalty points etc. Never once, I was told about piints will expire, if there is no continuity in purchasing.
I want to question Origins team, if some one has decent points, and had been a loyal customer, is it not the duty of customer service to send a reminder email about points expiring.
Anyhow, online store has the most horrible Customer Service team. I am not sure whether any one else has the same experience. I will never recommend this site to any one.

The worst customer service i have ever encountered. They are not answering for WEEKS, and when they do they are not helpful at all. They lost my order weeks ago and still have not issued a refund. Nobody’s answering calls and e-mails. I am planning to sue the company at the end of the week

Do not buy anything from here! I canceled my order immediately after I bought it, but they still sent the products and charged me for it. On top of that, when the products arrived they were unsealed. I contacted customer service through chat three times to try to return it, but they took a very long time to respond and they dragged it on for almost two hours during the last chat I had. This is the most stressful experience I've had trying to return a product and would not recommend this store to anyone.

Really disappointed in my latest experience with origins. I have been using their products for years but their customer service for the online store is just shocking. I placed an order on origins.de on 27th Nov but they still haven´t sent the order out, I have emailed the customer service team twice with no response and then called twice, each time waiting 50mins! First time I hung up, and the second waited it out till a customer service representitive told me, please have some patience and wait. I have been waiting for 3 weeks and naturally the order is for Christmas, another week and I don´t need it, but apparently no message can be sent to the warehouse to rush it or any real apology offered, just a "we have a lot of orders". I understand it´s a busy time and I am happy to wait a few weeks, but 3 weeks and "hopefully it will be there in the next two" is not acceptable answer from a company like Origins/Estee Lauder , it´s not exactly a small business struggling with supply chains and I am out of pocket for a month without the products. Clearly not a trustworthy place to shop online.

Unacceptable customer service, I requested to cancel my online order via online chat. (Since no one pick up phone and no one reply email) . I chatted with three online agents. First two agents confirmed with me the order canceled successfully. The third agent confirmed with me that the two orders already canceled and no further action required. Even told me to discard the shippment emails, But i saw origin charged me two payments already. So I chatted with the fourth agent who told me the orders didnt cancel and they will arrive shortly, and ask me to return them in the post office for refund. This is unacceptable. I have been told that they are canceled so i made another purchase. And now they are all coming to my house.